Free shipping applies to all online orders of value over $60 shipped to a physical address for the contiguous 48 states only.
This limited time offer is subject to change without notice.
Standard shipping rates are $15 for orders under $60.
For all other destinations we will email you your shipping quote for approval prior to sending out the order.
Delivery times below are estimates only and are affected by weather conditions and other unexpected events.
Delivery times are counted as Business Days only and the count only starts once a package is shipped which could be delayed due to inventory status.
If an order is placed for an item that we have in stock we will usually ship the order out within 1 to 2 business days. If the item out of stock is an accessory it may take a little longer. For out of stock items, you will be contacted directly with notice – at which point you may decide to cancel your order for a full refund.
If you need your order by a certain date, such as for a special occasion, please include the date you need the products in the NOTES section during checkout AND email us at: [email protected] with reference to your order number. We do have the capability to ship orders out 3 Day Select, 2nd Day Air, and Overnight – at costs, if you wish to choose such options. We will email you your express shipping quote for approval prior to sending out the order.
Our goal at Serviceku.com is to provide premium customer service on behalf of our brand partners, to our web customers.
Our regular shipping method is UPS, USPS and Amazon logistics. The specific service partner that ships your product is undetermined at order and will only be confirmed and provided upon goods dispatch.
We ship to the address you specify when you place your order. If you give us the wrong shipping address or if you ask our shipping partner to drop off your package at a different address while your package is in transit, you will be charged whatever we are charged.
If you are outside the United States we are happy to ship items to you. To place international orders, you must Email your order details and shipping details to: [email protected].
Actual candle colors may not be exactly the same as shown on your computer monitor. Colors will vary slightly between dye lots. If color is an extremely important factor you may send us a color swatch. We will evaluate our colors and contact you with the closest options. Please include a valid email address and phone number with your swatch. You can email us as well at: [email protected] following your order.
Customers have the option to return all unused products for a full-refund less the ACTUAL cost of shipping. Customers are responsible for return shipping costs.
Our refund policy is for goods purchased within 30 days of receiving orders. If 30 days have gone by since your order is delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For exchanges, you would be responsible for the ACTUAL shipping cost back of the products back to you.
To initiate the refund process, please email us at: [email protected]
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
There are certain situations where only partial refunds are granted:
If there is damage to the package noticed during receipt of the order please inspect the items with the carrier driver. Have the driver note the damage.
You must report any damages, errors, shortages, etc. within 7 days from receipt of the product. We will replace any items damaged in transit.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
To return your product, a return address will be provided to you at contact of your return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item as it is the shipping service’s responsibility to ensure goods are received at the designated address.
Contact us at [email protected] for questions related to refunds and returns for your respective product.
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